FAQ

We offer you various options to facilitate your purchase:

• Credit or debit cards: We accept all major cards.
• Addi: Pay in 3 interest-free installments.
• Cash: Select the Efecty or Baloto option at checkout.
• Bank transfer: When you finish your purchase, choose your preferred bank and make the transfer. Remember to send proof of payment via WhatsApp to confirm your order.

Rustiko Black Friday Dates

• Online shopping: November 15-29
• In-store purchases: November 22-29

Take advantage of these days to get exclusive discounts both online and in our physical store. Don't miss out!

Black Friday discounts are already applied directly to the products in our store, ready for you to buy at the best price!

VIP Customers: If you are part of our VIP program, check your email for an additional exclusive discount. Enter the promotional code at checkout and enjoy even more savings.

Yes, some additional discounts can be combined with our Black Friday deals. Check the applicable discounts at checkout to make the most of the promotions.

Black Friday discounts are already applied in our store so you can enjoy the best prices without complications.

VIP Clients : If you have an additional discount for being part of our VIP program, you can apply it to purchases over $120,000 . Take advantage and combine your benefits to get even more savings!

Free shipping on purchases over $200,000 (shipping discount automatically applied at checkout).

Estimated delivery times:

• Bogota: 1 to 4 business days
• Major cities: 2 to 4 business days
• Other cities: 3 to 6 business days

Note: Delivery times may vary due to high demand during Black Friday. If your order includes t-shirts, delivery time will be 6 to 10 business days .

You have 30 days from the date of purchase to request an exchange for your products. To get started, contact us via WhatsApp at 305 7124701 to receive personalized advice or visit us at our physical store in Parque la Colina, local BD-05 .

Requirements to make the change:

• Present the purchase invoice .
• The product must be in perfect condition, unused and with its labels intact .
• In case of exchange for quality reasons, the item must present a manufacturing defect .

We are here to help you and ensure you have a great experience. Please feel free to contact us!

You can contact us in the following ways:

• WhatsApp: Write to us at 305 7124701 to receive personalized attention.
• Visit us in store: We are located in Bogotá, CC Parque La Colina, second floor, local BD-05 .

We are here to help you!